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Privacy Policy

This privacy policy describes how Tregan Craft Centre collects, shares, and uses your personal information. You’ll also find out how you can exercise your privacy rights. You agree to Tregan Craft Centre using your personal information as described in this Privacy Policy by using our Services. The terms “we”, “us”, and “our” are each intended reference to Tregan Craft Centre and any terms not defined in this Privacy Policy are defined in our Terms.

The controller of your personal information is the Tregan Craft Centre entity in the country where you use our Services. Please read the following carefully to understand our practices regarding your personal data.

Website Records

The data obtained is exclusively for Tregan Craft Centre’s internal use. The information gathered is used to improve the usability of our website and save and report aggregated and statistical data. Bank account numbers and other sensitive personal information are not included in the data collected.

What type of information do we collect from you, and how do we collect it?

A. Information that you provide voluntarily.

Certain parts of our Services may ask you to provide personal information voluntarily. For instance:

Registration information: When you sign-up or fill in forms on the website, we collect information about you, including your name, address, telephone number, email address and the password you create.

Transaction information: We collect information relating to your Orders, including payment information (e.g. your credit card number), using the secure services of our payment processors. Payment operations are outsourced to our payment processors, and we do not store your credit card information in our systems. We also collect delivery details (e.g. your physical address) to fulfil each Order.

Information regarding your marketing preferences: We collect information about your preferences to receive marketing information whenever you subscribe or unsubscribe.

Feedback: When you post messages and reviews of the Services, or you contact us, for example, with a question, problem or comment, we collect information about you, including your name and the content of your query. If you contact our customer support team, we will record and keep a record of your conversation for quality and training purposes and to aid in the resolution of your queries.

B. Information that we collect automatically.

When you access our website, we may collect certain information automatically from your device. In some countries, including Europe, this information may be considered personal information under applicable data protection laws. For instance:

Activity information: We collect information about your usage of the Services and information about you from the content you create and the notifications or messages you post or send and what you search for, look at and engage with.

Cookies and similar technologies: We use cookies and similar tracking technology to collect and use personal information about you (e.g. your Internet Protocol (IP) address, your device ID, your browser type and when, how often and how long you interact with the Services), including to facilitate interest-based advertising.

C. Information that we obtain from third party sources.

From time to time, we may receive personal information from third-party sources. This includes advertising networks, but only where we have checked that these third parties either have your consent to process the data or are otherwise legally permitted or required to share your personal information with us. This information may include your likely demographic group. For instance:

Analytics reports and market research surveys: We collect information from our third-party affiliates about how you respond to and engage with our marketing campaigns to customise our marketing and Services accordingly.

We may also receive aggregated information in audience segments from third party sources to display targeted advertising on digital properties operated by organisations like Facebook and Google.

How do we use the information we collect from you?

A. Information that you provide voluntarily.

Transaction Information when you place an order on our online store to:

Process your order and bill you;

Send you status updates on your Order;

Reply to your Order queries and questions and resolve problems;

Carry out analysis and research to develop and improve our Services.

Transaction information

Your transaction information (such as the items you add to your basket) allows us to process your Order and send you an accurate bill. It also helps us contact you where necessary.

Tregan Craft Centre may contact you by email, phone or SMS to give you status updates or other information or resolve problems with your account or Order. Where you pay for your order, we will send you transaction information via confirmation emails or SMS to the email address or phone number registered with that service provider (since those providers require this).

For most deliveries, we will use third party delivery companies; these companies may use your information to provide you with status updates on the delivery of your order.

We will also analyse information on completed transactions and successfully delivered Orders based on data matching or statistical analysis so that we can administer, support, improve and develop our business and Services. Our analyses also help us detect and prevent fraud or other illegal activities or acts prohibited by our Terms or any policies applicable to the Services.

Information regarding your marketing preferences

Tregan Craft Centre may market to you, where permitted by law, by post, email or telephone about our products.

If you don’t want us to use your data in this way or generally change your mind about receiving any marketing communications, you can unsubscribe at any time using the unsubscribe functionality in the communication you receive. If you choose to unsubscribe from our marketing, we will keep a record of your preferences so that we don’t bother you with unwanted marketing in future.

B. Information that we collect automatically.

Cookies and similar technologies so we can:

Measure and analyse the use and effectiveness of our Services;

Customise and optimise advertising targeting for our Services across other websites and platforms.

When you access our Services, we may collect certain information automatically from your devices, such as your IP address, MAC address or device ID. In some countries, including in Europe, this information may be considered personal information under applicable data protection laws.

Cookies and similar technologies

Like many websites and online services, we use cookies and other technologies to record your interaction with our Services. Cookies also help us manage a range of features and content, store searches and re-present your information at the point of order. For further information, check our Cookie Policy.

C. Information that we obtain from third-party sources.

Analytics reports and market research surveys to:

Measure the performance of marketing campaigns for our Services; and better understand your preferences so that we can customise our marketing campaigns and Services accordingly.

We process information that you provide voluntarily, information that we collect automatically, and information that we obtain from third-party sources to improve our services constantly. Using this, we can make it even easier for you to find the product you want when you want it, no matter what device you choose to use or where you are.

Analytics reports and market research surveys

We analyse the information we collect from our third-party service providers (such as Google, Facebook and other affiliates) to understand how you engage with our Services and advertisements (e.g. whether you have clicked on one of our advertisements). This helps us understand your preferences and recommend services tailored to your interests.

Who do we share personal information with?

We may share your personal information with the following recipients (and whenever we do, we will ensure that we have appropriate security and contractual safeguards in place to protect it):

Third parties who support our Services (e.g. partners for marketing or promotions based on your preferences and payment processing providers which process payment card transactions – any of these third parties might be inside or outside your country of residence);

Any law enforcement or regulatory body, government agency, court or another third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person.

Any other person provided that you have given your consent. We will never sell, distribute or otherwise share your personal information unless we have your permission.

Legal basis for personal processing information

Tregan Craft Centre will always ensure we have a legal basis to collect and use your personal information. The legal grounds we rely on will change depending on the type of information and the context we collect it.

International Data Transfers

We may transfer your personal information to countries outside the one in which you are resident, to other countries where Tregan Craft Centre or our service providers have operations. The data protection laws of these countries may differ from the laws of your country. Tregan Craft Centre implements appropriate safeguards to protect your personal information in those countries in accordance with this Privacy Policy.

Security and Payment Processing

Tregan Craft Centre places great importance on keeping your personal information safe and secure. We put in place appropriate technical and organisational measures/industry-standard technology to protect it from unauthorised access and unlawful processing, accidental loss, destruction and damage.

The security measures we use are designed to provide protection appropriate to the risk of processing your personal information. Where you have chosen a password that allows you to access certain parts of the Services, you are responsible for keeping this password confidential. We advise you not to share your password with anyone and use a unique password for our Services. We will not be liable for any unauthorised transactions using your name and password.

It’s crucial that you don’t send your bank or credit card details to us via email or any other means except for the form on our website that explicitly asks for payment information. Please keep in mind that email is not encrypted and therefore not considered a secure way to transmit credit card numbers. We want to emphasize that we will never request sensitive information via email, so don’t hesitate to contact us if you receive any such requests.

We use Worldpay as our payment processing platform. They are a payment processing platform that enables online stores to safely accept payments. They do not have any information regarding the goods or services you have ordered or their delivery status. Once the payment is authorized, you will receive a Worldpay transaction confirmation via email. For any inquiries regarding payment, order fulfillment or refund, Tregan Craft Centre is always responsible and available to assist you.

Data Retention

Tregan Craft Centre will retain your personal information for no longer than is necessary to fulfil the purposes described in this Privacy Policy. We may also retain some aspects of your personal data for a period after you delete or deactivate your account for our legitimate operations such as record keeping and to comply with our legal obligations. Whenever we retain your information, we will comply with applicable laws.

Tregan Craft Centre will retain your personal information where we have an ongoing legitimate business need to do so (for example, while you hold an account with us or to enable us to meet our legal, tax or accounting obligations).

We will destroy or permanently anonymise your personal information that we no longer need to process for our ongoing legitimate business needs or any legal reason. If this is not possible (for example, because your personal information has been stored in backup archives); we will securely store it and isolate it from further processing until deletion is possible.

Your Data Protection Rights

Tregan Craft Centre respects your privacy and data protection rights. Below is a summary of your rights in respect of the personal information that Tregan Craft Centre handles:

If you wish to request your personal information deletion, you can contact us using the contact details provided under the “Contact us” heading below.

You can object to processing of your personal information, ask us to restrict the processing of your personal data, or request that it be ported to a third party. Again, you can exercise these rights by contacting us using the contact details provided under the “Contact us” heading below.

You have the right to opt out of receiving marketing communications we send you at any time. You can exercise this right by using the unsubscribe functionality in the communication you receive or amending your profile accordingly.

Similarly, if we collect and process your personal information based on your consent, you can withdraw your consent. Withdrawing your consent will not affect the lawfulness of any processing we conducted before your withdrawal. It will not affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

You have the right to complain to a data protection supervisory authority about our collection and use of your personal information.

We respond to all requests from individuals wishing to exercise their data protection rights by applicable data protection laws.

Links To Third-Party Sites

From time to time, our website may contain links to and from the websites of our partner networks, advertisers and affiliates, or any number of websites that may offer helpful information to our visitors. We provide these links to you only as a convenience, and the inclusion of any link does not imply endorsement of the relevant website by Tregan Craft Centre. If you follow a link to any of these websites, please note that they have their own privacy policies. We do not accept any responsibility or liability for these policies or linked websites. Please check these policies before you submit any personal information to such websites.

Children’s Data

Our website is intended for individuals who are 16 years or older. If you are a parent or guardian and you find out that your child, who is under the age of 16, has provided us with information without your consent, please don’t hesitate to contact us. We take privacy very seriously and will make sure to delete any such information from our system as soon as possible.

Legal Basis For Processing Personal Information

Our legal basis for collecting and using your personal information, as described above, will depend on the specific context in which we collect it.

Our main reason for collecting and using your personal information is to perform our contract with you (i.e., make sure you get your Order when you want it). However, we will also use your personal information in our legitimate business interests to do so (but only if our interests are not overridden by your data protection interests or your fundamental legal rights and freedoms). In some cases, we may have a legal obligation to collect personal information from you (e.g. in the event of legal proceedings) or we might need to process it or share it with others to “protect your vital interests” (this is legal speak for saving your life) or those of another person (e.g. in a case where another person’s life is in danger).

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (and we’ll also explain the possible consequences of you not providing it).

Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “Contact us” below.

Updates To This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of our changes. We will obtain your consent to any material Privacy Policy changes if and where applicable data protection laws require this.

We encourage you to periodically review this page for the latest information on our privacy practices.

If you have any questions or concerns about this Privacy Policy, please contact us:

By email at: info@tregancrafts.com

By phone at: +353 021 481 4412

By writing to us at: Tregan Craft Centre – Privacy Request

20 Casement Square,

Cobh,

Co. Cork, P24 Y560

Ireland.

Currency Selection

Currency rates are for reference only, all sales are charged in Euro, rates may change at time of purchase and conversion rates may apply from your bank if paying in currency other than Euro