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Terms & Conditions

Terms of Use

Welcome to our website! These Terms of Use explain the conditions under which you may use our site. By using our website, you confirm your acceptance of these Terms of Use and agree to comply with them. We want to create a positive experience for all our visitors, so if our Terms of Use don’t work for you, we kindly ask that you avoid using our site.

Access To Our Site

Temporary access to our website is allowed, and we reserve the right, at any time, to discontinue or modify the services we offer there. If, for any reason, our site is down at any time or for any length of time, we will not be held responsible. Occasionally, we may limit access to certain parts or all of our website for users.

 We request that you take responsibility for making all the necessary preparations to access our site. Additionally, please keep in mind that it’s important for anyone who uses your internet connection to access our site to be aware of our terms of use and follow them.

Purchasing on Our Site

When an order is placed on our website, you will receive a confirmation email confirming we have received your order and it is being processed. You will receive a second email from us acknowledging your order has been dispatched with a tracking number. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such.

All products are subject to availability. Our display of products on our website is an invitation and not an offer to sell those goods to you. An offer is made when you place the order for your products. If products that you order are out of stock or subject to a delay, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process any remaining products on your order. We will not supply a replacement product without your authorisation. If you would like to cancel your order please see returns section of our website.

Please contact our Customer Service team immediately on +353 (0)21 481 4412 or email us at if there is any breakages, damages or discrepancies with your order. This must be reported to us within 24 hours on receipt of delivery.

Returns & Exchange

You can return items that you’ve purchased from us within 30 days of receiving your purchase. Items you wish to return should be unused, unworn and in the same condition as you received them. It’s also important that all tags/labels are attached, and the items are in their original packaging.

For all valid returns, you will need to pay return postage and we highly recommend requesting proof of postage. Once returns are received in their original condition, we will issue a refund to the original payment method. All returns are processed for a refund. Should you need an exchange, please reorder your items online.

If you wish to return a faulty or damaged product, please email us at

Please note that earrings (unless faulty) are ineligible for return for health and hygiene reasons. Gift e-cards and gift boxes are also non-refundable.

We want to ensure that you have the best possible experience with us, so please read our Returns and Exchange policy (link) for more information.

Pricing & Availability

We make an effort to provide availability details for the goods we sell on our website. We are unable to provide availability information more precisely than what is stated on that page or elsewhere on our website. Please be aware that these are only estimates for dispatch. It is not advisable to rely on them as dispatch timings are not guaranteed. If any of the products you ordered turn out to be unavailable, we will notify you via email as we process your order. Even with our greatest efforts, there is a chance that some products on our website have inaccurate prices. But rest assured that we make an effort to check prices as part of our dispatch process and send you the product. If the correct price of a product is less than our quoted price, we charge the lower amount and ship the product to you. In case the actual price is higher than quoted, we may contact you for instructions before shipping or cancel the order and notify you.



Taxes and Duties are prepaid for all deliveries to Ireland, EU member counties and the USA. Additional tax/duty charges should not be incurred.

If for some reason the courier applies any charges at the time of delivery, please contact us with valid proof of payment we will reimburse you for the charges applied by the courier.



Please note that if you are purchasing products from outside Ireland, you may be required to pay additional taxes, fees, levies, or charges as per your local revenue legislation.

In this case, the person receiving the products is responsible for all additional charges such as import duty, formal customs entry, taxes, levies, and other charges. 

If you are ordering products to be delivered to someone else, please ensure that the recipient of the goods are fully informed about these charges. Unfortunately, we have no control over these costs and cannot predict their amount, so we cannot offer any assistance. We recommend that you check the import charges applicable in any country before ordering products to be delivered there.  

Digital Communications

You communicate with us digitally by browsing our website, making purchases, or contacting us via email. We keep you informed by sending you emails or posting announcements on our website. You agree that all agreements, notices, disclosures, and other communications we give to you digitally meet any legal need that such communications be in writing, and you consent to receive communications from us digitally for our contract. You agree to allow us to contact you if you fill out the Contact Us form. Your statutory rights are unaffected by this condition. Every piece of information is handled carefully in compliance with our Privacy Policy.

Tregan E-Gift Cards

Our digital gift cards can be purchased on our website and redeemed both online and in-store.

  • You must be aged over 18 to purchase and use our Tregan e-gift card.
  • Tregan Craft Centre is not responsible or liable for lost or stolen e-gift cards.
  • E-gift cards cannot be returned or refunded, except in accordance with your statutory rights.
  • E-gift cards are non-refundable and may not be exchanged for cash.
  • Tregan Craft Centre reserves the right to decline any e-gift cards which have not been validly activated according to our procedures or have been identified as fraudulent.
  • Multiple e-gift cards may be redeemed up to the value of the goods being purchased in the same transaction.
  • If the total cost of your purchase exceeds the balance on your e-gift cards, you may pay the balance with a valid credit or debit card.
  • Any residual balance on your e-gift cards following the purchase of goods will remain on it while the card is valid.
  • Any refunds on purchases that were made using an e-gift card will be applied back onto the e-gift card.
  • Any refunds on purchases that were made using split payment of e-gift cards and credit card/ cash will be refunded back to the way in which the payment was received. If this return is outside our 30-day return policy, the total refund will be issued on an e-gift card.
  • Tregan reserves the right to amend these terms and conditions as are applicable to our e-gift cards.

Using your Discount Code

The details of the promotional discount will be set out in the description of each specific promotion. To use your Discount Code, you must enter the code shown when placing your order online during the purchase or checkout. You cannot use a Discount Code in conjunction with any other sales discounts or promotional offers unless the specific terms relating to the Discount Codes state that you can combine it with other offers. The Discount Code will expire on the date specified in the specific terms relating to each Discount Code, or before, subject to availability, of which we will notify you via social media or e-mail. The Discount Code will no longer be valid after the expiration date. Discount Codes have no cash redemption value.

10% OFF - Your First Order!

The discount code you receive is exclusively valid for your first online order, and can be used only once. When making your purchase online, ensure that you enter the code provided at the checkout to avail the discount. Our promotional offers, including discount codes, are limited to one per customer or per order. It is not possible to combine promotional codes. There is no refund on the voucher value when returning or exchanging a purchase. This voucher cannot be redeemed for cash. The 10% discount applies to your total purchase, except for sale items which are excluded.


Tregan Craft Centre operates as a subsidiary of Titanic Experience Cobh LTD. It is important to note that any payments made via credit or debit card may will be processed and charged by the parent company.

Intellectual Property Rights

All intellectual property rights in our website and its content (including, without limitation, any trademarks displayed on our site) are owned by Tregan Craft Centre or are under licence. Worldwide copyright treaties and legislation safeguard certain works. These rights are all reserved. We do not give any express or implied rights to any intellectual property on our site or its published content, save as specifically stated in these Terms of Use.

You are allowed to print one copy and download excerpts of pages from our site for personal reference. Additionally, you may share material posted on our site with others within your organization.

It is important to note that you should not alter or modify either physical or digital copies of any materials you have printed or downloaded in any way. Additionally, you must not use any illustrations, photographs, videos, audio sequences, or graphics separately from the accompanying text.

Our site’s material must always acknowledge the authors and retain copyright and other notices. You must obtain a license from us or our licensors to use any of the materials on our site for commercial purposes.

Suppose these Terms of Use are violated by printing, copying, or downloading any portion of our site. In that case, your access to the site will be terminated immediately, and you will be required, at our discretion, to either return or dispose of any copies of the materials you have obtained.


Please note that any commentary or materials posted on our site are not intended to be construed as advice upon which reliance should be placed. As such, we hereby disclaim all liability and responsibility that may arise from any reliance placed on these materials by any user of our site or by anyone who may become aware of any of its contents.

Updating Website

We strive to keep our website up-to-date and relevant and reserve the right to change the content anytime. In case of necessity, we may temporarily suspend access to our website or even shut it down permanently. Please note that some information on our website may be outdated or incorrect, and we are not bound to update such material.


The information on our website is provided without any warranty for accuracy. We and third-party entities connected to us hereby exclude liability to the extent permitted by law.

All terms and conditions that aren’t expressly stated in a statute, common law, or equity law.

Any responsibility for any loss or damage, whether direct, indirect, or consequential, that a user may suffer in connection with our website, its use, inability to use it, or the results of using it, as well as any websites that link to it and any content posted on it. This includes, but is not limited to, responsibility for:

  • Loss of income or revenue;
  • Loss of business;
  • Loss of profits or contracts;
  • Loss of anticipated savings;
  • Loss of data;
  • Loss of goodwill;
  • Wasted management or office time;
  • Any additional loss or damage, regardless of the source, and whether brought on by a contract violation, tort (including, but not limited to, negligence), or another cause, even if it was anticipated.

Nothing in these Terms of Use limits or excludes our responsibility for fraud or misrepresentation of a fundamental issue, for death or bodily harm resulting from our negligence, or any other liability that cannot be restricted or eliminated by applicable law. Nothing in these Terms of Use will also impact your statutory rights as a consumer, which cannot be changed or eliminated.

Usage of Personal Information

We hold your privacy in high regard and will only process personal data that you provide to us or that we obtain from you in compliance with relevant privacy laws, as specified in our Privacy Policy. By using our website, you give your consent to such processing and also guarantee that all data provided by you is accurate.

We request that you do not share any confidential or proprietary information with us through our website. Furthermore, you agree that any information or materials that you or individuals acting on your behalf provide to us will not be considered confidential or proprietary, always subject to applicable law and the terms of our Privacy Policy .

Additionally, you understand and agree that you should not provide us with any information or materials that could be considered defamatory, threatening, obscene, harassing, or otherwise illegal, or that incorporates the proprietary material of another person.

Viruses, Hacking and Other Offences

It is strictly prohibited to use our website for any malicious or harmful activities such as introducing viruses, Trojans, worms, logic bombs, or any other harmful material. Additionally, it is forbidden to attempt unauthorized access to our website, or any server, computer, or database connected to it. Any attempt to attack our site through a denial-of-service attack or a distributed denial-of-service attack is strictly prohibited. Any breach of this provision is equivalent to committing a criminal offense, and we will report such incidents to the relevant law enforcement authorities. We will cooperate with these authorities by disclosing your identity to them. If such a breach occurs, your right to use our site will be immediately revoked. We will not be responsible for any loss or damage caused due to a distributed denial-of-service attack, viruses, or any other harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of our site or your downloading of any material posted on it or on any website linked to it.

Linking to Our Site

You are welcome to link to our home page, as long as you do it in a fair and legal manner that does not harm our reputation or take advantage of it. However, you must not create a link that implies any kind of association, approval or endorsement from us when such a relationship does not exist. You are not allowed to create a link from a website that does not belong to you. Our site can’t be framed on any other site, and you may only link to our home page and not any other part of our site. We reserve the right to cancel linking permission without any prior notice.

External Links

We provide links to other websites on our site as a convenience to you. Please note that if you decide to visit any of these linked websites, you do so at your own risk and it is your responsibility to take necessary precautions to safeguard against viruses or other malicious elements. We do not guarantee or endorse any linked websites, or the information, products, or services provided on such websites. The presence of links does not imply that we or our site sponsors endorse or are affiliated with any trademark, trade name, logo, or copyright symbol displayed on or accessible through the linked websites, nor does it imply that any linked website is authorized to use any trademark, trade name, logo or copyright symbol of us.

Prohibited Use

Please ensure that you only use our website for lawful purposes. It is prohibited to use our site in any way that violates any local, national, or international laws or regulations. Additionally, any use of our site that is unlawful or fraudulent, or has an unlawful or fraudulent purpose or effect, is strictly prohibited. Please refrain from using our site to harm or attempt to harm minors in any way. We also ask that you do not transmit unsolicited or unauthorized advertising or promotional material, or any other type of similar solicitation (spam), or knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or computer code designed to adversely affect the operation of any computer software or hardware. Furthermore, you must agree not to access without authority, interfere with, damage or disrupt any part of our site, any equipment or network on which our site is stored, any software used in the provision of our site, or any equipment, network or software owned or used by any third party.


We have the discretion to determine whether you have breached these Terms of Use through your usage of our site. If we find that a breach has occurred, we will take appropriate action. Possible actions we may take include: withdrawing your right to use our site, issuing a warning, initiating legal proceedings against you to recover payment for goods (if applicable), monetary compensation, and/or reimbursement of all costs on an indemnity basis (including reasonable administrative and legal costs) resulting from the breach, taking further legal action, and disclosing such information to law enforcement authorities as we reasonably feel is necessary.

We are not responsible for any actions taken in response to breaches of these Terms of Use. We reserve the right to take any other appropriate action.


Our Terms of Use may be updated at any time by making changes to this page. It is your responsibility to periodically review this page to stay informed of any updates or revisions, as they are legally binding. Additionally, certain parts of these Terms of Use may be replaced by other provisions or notices published elsewhere on our site.

Governing Law

These Terms of Use are subject to Irish law and any claim arising from or related to your visit to our site will be governed by the Irish courts. However, we reserve the right to take legal action against you for violating these Terms of Use in your country of residence or any other relevant country. Additionally, you may have the right to take legal action in your country of residence.


If you wish to provide feedback or make use of material on our site beyond these Terms of Use, please contact us at

Currency Selection

Currency rates are for reference only, all sales are charged in Euro, rates may change at time of purchase and conversion rates may apply from your bank if paying in currency other than Euro