Terms & Conditions
Access To Our Site
Temporary access to our website is allowed, and we reserve the right, at any time, to discontinue or modify the services we offer there. If, for any reason, our site is down at any time or for any length of time, we will not be held responsible. Occasionally, we may limit access to certain parts or all of our website for users.
Purchasing on Our Site
When an order is placed on our website, you will receive a confirmation email confirming we have received your order and it is being processed. You will receive a second email from us acknowledging your order has been dispatched with a tracking number. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such.
All products are subject to availability. Our display of products on our website is an invitation and not an offer to sell those goods to you. An offer is made when you place the order for your products. If products that you order are out of stock or subject to a delay, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process any remaining products on your order. We will not supply a replacement product without your authorisation. If you would like to cancel your order please see returns section of our website.
Please contact our Customer Service team immediately on +353 (0)21 481 4412 or email us at email@example.com if there is any breakages, damages or discrepancies with your order. This must be reported to us within 24 hours on receipt of delivery.
Returns & Exchange
You can return items that you’ve purchased from us within 30 days of receiving your purchase. Items you wish to return should be unused, unworn and in the same condition as you received them. It’s also important that all tags/labels are attached, and the items are in their original packaging.
For all valid returns, you will need to pay return postage and we highly recommend requesting proof of postage. Once returns are received in their original condition, we will issue a refund to the original payment method. All returns are processed for a refund. Should you need an exchange, please reorder your items online.
If you wish to return a faulty or damaged product, please email us at firstname.lastname@example.org.
Please note that earrings (unless faulty) are ineligible for return for health and hygiene reasons. Gift e-cards and gift boxes are also non-refundable.
We want to ensure that you have the best possible experience with us, so please read our Returns and Exchange policy (link) for more information.
Pricing & Availability
We make an effort to provide availability details for the goods we sell on our website. We are unable to provide availability information more precisely than what is stated on that page or elsewhere on our website. Please be aware that these are only estimates for dispatch. It is not advisable to rely on them as dispatch timings are not guaranteed. If any of the products you ordered turn out to be unavailable, we will notify you via email as we process your order. Even with our greatest efforts, there is a chance that some products on our website have inaccurate prices. But rest assured that we make an effort to check prices as part of our dispatch process and send you the product. If the correct price of a product is less than our quoted price, we charge the lower amount and ship the product to you. In case the actual price is higher than quoted, we may contact you for instructions before shipping or cancel the order and notify you.
FOR DELIVERIES TO IRELAND, EUROPEAN UNION MEMBER COUNTRIES AND THE USA
Taxes and Duties are prepaid for all deliveries to Ireland, EU member counties and the USA. Additional tax/duty charges should not be incurred.
If for some reason the courier applies any charges at the time of delivery, please contact us with valid proof of payment we will reimburse you for the charges applied by the courier.
FOR DELIVERIES TO ALL OTHER COUNTRIES INCLUDING THE UK, OTHER NON-EU MEMBER COUNTRIES AND THE REST OF THE WORLD
Please note that if you are purchasing products from outside Ireland, you may be required to pay additional taxes, fees, levies, or charges as per your local revenue legislation.
In this case, the person receiving the products is responsible for all additional charges such as import duty, formal customs entry, taxes, levies, and other charges.
If you are ordering products to be delivered to someone else, please ensure that the recipient of the goods are fully informed about these charges. Unfortunately, we have no control over these costs and cannot predict their amount, so we cannot offer any assistance. We recommend that you check the import charges applicable in any country before ordering products to be delivered there.
Tregan E-Gift Cards
Our digital gift cards can be purchased on our website and redeemed both online and in-store.
- You must be aged over 18 to purchase and use our Tregan e-gift card.
- Tregan Craft Centre is not responsible or liable for lost or stolen e-gift cards.
- E-gift cards cannot be returned or refunded, except in accordance with your statutory rights.
- E-gift cards are non-refundable and may not be exchanged for cash.
- Tregan Craft Centre reserves the right to decline any e-gift cards which have not been validly activated according to our procedures or have been identified as fraudulent.
- Multiple e-gift cards may be redeemed up to the value of the goods being purchased in the same transaction.
- If the total cost of your purchase exceeds the balance on your e-gift cards, you may pay the balance with a valid credit or debit card.
- Any residual balance on your e-gift cards following the purchase of goods will remain on it while the card is valid.
- Any refunds on purchases that were made using an e-gift card will be applied back onto the e-gift card.
- Any refunds on purchases that were made using split payment of e-gift cards and credit card/ cash will be refunded back to the way in which the payment was received. If this return is outside our 30-day return policy, the total refund will be issued on an e-gift card.
- Tregan reserves the right to amend these terms and conditions as are applicable to our e-gift cards.
Intellectual Property Rights
You are allowed to print one copy and download excerpts of pages from our site for personal reference. Additionally, you may share material posted on our site with others within your organization.
It is important to note that you should not alter or modify either physical or digital copies of any materials you have printed or downloaded in any way. Additionally, you must not use any illustrations, photographs, videos, audio sequences, or graphics separately from the accompanying text.
Our site’s material must always acknowledge the authors and retain copyright and other notices. You must obtain a license from us or our licensors to use any of the materials on our site for commercial purposes.
Please note that any commentary or materials posted on our site are not intended to be construed as advice upon which reliance should be placed. As such, we hereby disclaim all liability and responsibility that may arise from any reliance placed on these materials by any user of our site or by anyone who may become aware of any of its contents.
We strive to keep our website up-to-date and relevant and reserve the right to change the content anytime. In case of necessity, we may temporarily suspend access to our website or even shut it down permanently. Please note that some information on our website may be outdated or incorrect, and we are not bound to update such material.
The information on our website is provided without any warranty for accuracy. We and third-party entities connected to us hereby exclude liability to the extent permitted by law.
All terms and conditions that aren’t expressly stated in a statute, common law, or equity law.
Any responsibility for any loss or damage, whether direct, indirect, or consequential, that a user may suffer in connection with our website, its use, inability to use it, or the results of using it, as well as any websites that link to it and any content posted on it. This includes, but is not limited to, responsibility for:
- Loss of income or revenue;
- Loss of business;
- Loss of profits or contracts;
- Loss of anticipated savings;
- Loss of data;
- Loss of goodwill;
- Wasted management or office time;
- Any additional loss or damage, regardless of the source, and whether brought on by a contract violation, tort (including, but not limited to, negligence), or another cause, even if it was anticipated.
Usage of Personal Information
Additionally, you understand and agree that you should not provide us with any information or materials that could be considered defamatory, threatening, obscene, harassing, or otherwise illegal, or that incorporates the proprietary material of another person.
Viruses, Hacking and Other Offences
It is strictly prohibited to use our website for any malicious or harmful activities such as introducing viruses, Trojans, worms, logic bombs, or any other harmful material. Additionally, it is forbidden to attempt unauthorized access to our website, or any server, computer, or database connected to it. Any attempt to attack our site through a denial-of-service attack or a distributed denial-of-service attack is strictly prohibited. Any breach of this provision is equivalent to committing a criminal offense, and we will report such incidents to the relevant law enforcement authorities. We will cooperate with these authorities by disclosing your identity to them. If such a breach occurs, your right to use our site will be immediately revoked. We will not be responsible for any loss or damage caused due to a distributed denial-of-service attack, viruses, or any other harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of our site or your downloading of any material posted on it or on any website linked to it.
Linking to Our Site
You are welcome to link to our home page, as long as you do it in a fair and legal manner that does not harm our reputation or take advantage of it. However, you must not create a link that implies any kind of association, approval or endorsement from us when such a relationship does not exist. You are not allowed to create a link from a website that does not belong to you. Our site can’t be framed on any other site, and you may only link to our home page and not any other part of our site. We reserve the right to cancel linking permission without any prior notice.
We provide links to other websites on our site as a convenience to you. Please note that if you decide to visit any of these linked websites, you do so at your own risk and it is your responsibility to take necessary precautions to safeguard against viruses or other malicious elements. We do not guarantee or endorse any linked websites, or the information, products, or services provided on such websites. The presence of links does not imply that we or our site sponsors endorse or are affiliated with any trademark, trade name, logo, or copyright symbol displayed on or accessible through the linked websites, nor does it imply that any linked website is authorized to use any trademark, trade name, logo or copyright symbol of us.
Please ensure that you only use our website for lawful purposes. It is prohibited to use our site in any way that violates any local, national, or international laws or regulations. Additionally, any use of our site that is unlawful or fraudulent, or has an unlawful or fraudulent purpose or effect, is strictly prohibited. Please refrain from using our site to harm or attempt to harm minors in any way. We also ask that you do not transmit unsolicited or unauthorized advertising or promotional material, or any other type of similar solicitation (spam), or knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or computer code designed to adversely affect the operation of any computer software or hardware. Furthermore, you must agree not to access without authority, interfere with, damage or disrupt any part of our site, any equipment or network on which our site is stored, any software used in the provision of our site, or any equipment, network or software owned or used by any third party.